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Mail stuck in Outbox..

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11 replies

by kurt g

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We have an Exchange 5.5 Server w/SP 4 installed. Everything has worked great for months now. The other day I modified the properties of some distribution lists (removed MS, CC and x.400 addresses) and the problems started. After finally rebuilding the dist. lists because they stopped working we now are seeing messages being stuck in users' Outbox. Now, messages that are addressed to individual users within the domain are sitting in the Outbox. Mail is still arriving and some mail can stillgo out. There doesn't seem to be a pattern as to why some messages simply won't go out. Also, on some clients I can send to a particular individual or dist list no problem. On the next computer I can not. So, it is not likely a recipient mailboxproblem.

I have restarted the PCs with the problem Outlook clients. I have reinstalled the OL client. I have examined the event logs on client and server and visited MS support site. I have considered reinstalling Exch 5.5 SP 4 but that is my only idea.

Has anybody else seen this problem?

Thanks,
Kurt G.

11 replies

by stillatit

Exchange uses the X400 addresses for mail within your site and to other Exchange servers within your organization. I suspect that if you look for this pattern in the undelivered messages, you will find it.

It may be a pain, but you will continue to have problems until you put these back.

Good luck.

by towen

Exchange 5.5 uses X.400 addresses internally to determine the appropriate delivery method for a particular message. Without these X.400 addresses the Information Store and MTA have no way of determining where to deliver the message to. The only solution that you have is to replace the X.400 addresses.
An easier way to do this en masse would be to use the directory import and export functions from the Administrator. Use the directory export function to output a CSV file of your current directory, add the appropriate X.400 addresses to the CSV file and import. This will update all of the objects in one fell swoop.

It is a good idea to make regular exports of your directory in the event of directory database corruption.

I hope this helps and good luck.

by kurt g

Thanks...

Turned out I had to re-add the x.400 address for the SENDER'S account. I found this on the MS KB under event ID 178.

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