Microsoft CRM 4.0 - set up as a web based Help Desk software ?

Hi All,

I'd like to know if MS CRM can be use as a Help desk support website or not ?

the scenario will be like:

a user browse to support page hosted by CRM 4.0 and then entering the details to send to an email.

after that the email is then inserted into database and based on a problem nature selection, the email is forwarded into a responsible person in my organisation.

can MS CRM 4.0 does that ?

Thanks