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Modem does not work in Win 2K server

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5 replies

by shiuhrong

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I reformated my Server and have the Active Directory set back, the modem I used to dialup through Win2K server does not work this time. I am using Aztech external modem, I tried with another same model modem, it still gave me the same error "Error 797: The connection failed because the modem (or other connecting device) was not found. Please make sure that the modem or other connecting device is installed." I tried to query the modem, it gave me a result. I just couldn't connect to the net. What might be the problem?

5 replies

by hberkhoff

Have you tried to use the standard Win2k modem driver for this one? If not, please try. Also you can switch to another com-port (if available) and then try again.
If above is not working, you could try to delete the modem and let windows find it again through the hardware wizard. Select there the standard modem, and try again.

by bmaruthamuthu

The problem is related to modem drivers only.
As you are getting result when you query the modem, it mean that OS is able to detect the modem

So the solution is to install the proper Aztech modem driver.

Thanks & Regards,
B. Maruthamuthu.

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