At home I have a computer runnig Windows 98 SE that I replaced the modem on. The new one came from CompUSA and is labeled that they made it which I doubt. It is a PCI board with a PCTel chip of the HSP56 design. I have gone to the PCI Tel WEB site and no luck on their part. I should mention that it works flawlessly if I dialup AOL, the browser they supply readily finds the modem and initializes it. However, when I go to the modem icon on the control panel, the modem is not listed and I am prompted to add a modem. I go through the routine and at the end, it still is not listed in the installed modems window. What I have been able to discern is that it is a “software modem” and it is different than normal modems. I am wondering if anyone knows where the modem info for the modem applet is stored and if there is a way to add it directly. I have other software that needs to access the modem but they bring up the add a modem dialog which I go through and at the end they still cannot find the modem! I have changed the HSP56 to use port Comm 2 from Comm 3 but this does not help. I have downloaded new drivers but they work exactly like the existing set. My Earthlink connects through IE and IE cannot find the modem nor can my Fax software!
I am embarassed by this because I work as an IT Professional so I am savvy about editing system files and registry files. I have installed probably 20 modems in my life but this is different. I maintain two domains at work but I never have had a problem like this before. Any help will be appreciated.