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More IE Woes

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by swampdoc 2 views

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Got a client with XP Pro SP1 using IE. She was trying to do some online banking and she couldn't login. The bank had her do some update on IE and now not only does the online banking login not work (fill in login and password click LOGIN and nothing happens) but can't get to Windows Update site either. Downloaded and installed Java plugin and tried to reinstall IE but all it will do is tel me there;s a newer version installed. Tried uninstalling IE and reinstalling, same thing. Any ideas folks?

22 replies

by swampdoc

Spyware and virus scan come up clean, before you ask. Is there a command line install for IE to force install a lower version?

by p.sigley

remove IE as both and application in add remove programs and the original version from the windows components as i have seen ie5 as windows component and ie6 as just an application, and vice versa.

Have you tried another browser such as mozilla as a temporary means to access the net.

Failing that a windows xp repair would probably sort it out and wouldnt hurt the pc. Make sure you back up just incase.

Hope this helps

by swampdoc

Poster rated this answer.
She can access the web with IE, just can't get logged into banking and Windows Update. She installed Netscape and it seems to work ok for banking but does nothing for WU.

by cg it

with IE open, click tools, internet options, security tab. click the internet globe so the blue highlight bar highlights Internet. Now you can do 1 of 2 things. click default radio button or click custom radio button and custom configure the internet security options for IE. Since this is pre SP 2 computer might try the default level. View the custom level and see if Active X and Java are disabled. Try enabling them both for the banking and WU.

by cg it

note: WU doesn't use Java plug-in ha ha cuz thats a Sun Micro program and competes with Windows. Cant imagine a bank needing a java plug-in. Java is mostly for multimedia stuff like flash intros or interactive web sites [not SSL secure login].

by cg it

note: SSL secure socket layer authentication over port 443 128 bit encryption which most Internet banking sites use might be block or is being blocked.

by swampdoc

Poster rated this answer.
Already checked that. Even lowered to security to try and get it to work. Set all active x and java to enabled. The login is a java script at the bank

by swampdoc

Poster rated this answer.
Tried that and all I get is there is a newer version already installed and the install aborts. Was hoping someone might have a command line that will allow me to force install IE 6 sp1 (already have it on a CD ready to go).

by willcomp

Try installing XP Pro SP2 with updated version of IE.

IE is required to use Windows Update, otherwise she could just use Mozilla Firefox.

Dalton

by swampdoc

Poster rated this answer.
Software needed for business does not allow for SP2 to go on.

by maxwell edison

.
---------- First ----------
I know you said that your virus protection is up to date, but the W32.Blaster.Worm will display this type of problem. A "double-check" for it wouldn't be a bad idea.

http://www.sarc.com/avcenter/venc/data/w32.blaster.worm.removal.tool.html

---------- Second ----------
There is a problem on the net right now with Verisign. Applications are trying to make an SSL connection and failing.

For Windows XP locate a file named HOSTS in the following folder:

C:\WINDOWS\system32\drivers\etc

Open the file in Notepad, and add the following line:

0.0.0.0 crl.verisign.com

3) Save the file (you may need to reboot ).

---------- Third ----------

Did you install the following security patch?

http://www.microsoft.com/technet/security/bulletin/MS03-039.mspx

by walkerxp92

I had to fix a computer recently that had very similar problems. I tried reinstaling IE multiple times different versions an everything. Nothing seemed to work till I fould this antispyware software. I have used spybot and addware for years and some others but this one is by far the best ever, it only gives you a 15 day trial but it finds more than any other antispyware software I have ever used.

http://www.giantcompany.com/files/GiantAntiSpyware.exe

Also I would suggest getting a copy of sp2 for her computer it has some IE updates that may be helpfull...

by walkerxp92

sorry didn't notice the coment you had about SP2 just ignore my suggestion about SP2 but definantly try the giant AntiSpyware, very legit and excelent!!!!!!

I don't know if you have tried running this command in run sfc /scannow you will need the OS disk

by walkerxp92

Just another addition about the giant company antispyware... the most recent pc that I had this same problem that you are having I ran spybot and adware and they came up with allot of spy ware but after both cleaned the pc multiple times didn't fix problem...

once I ran Giant AntiSpyware it fixed it perfectly!!!!!!!!!!!!!!!!!!!!!!!!!!1

by atm142

Most likely you have already checked this out but most computer problems are overlooking simple things so heres a reminder on the sp2 update. Control Panel/ Administrative tools/ Services/ Automatic Updates ::automatic::

by glyall

First STOP banking on line.
Do it person.
It is the safest way to do banking.
One of these days you are going to be sorry that you do your banking on line.
The cracker are going to break the code some day, and that are going to cost us all greatly.

BE SAFE

by wlbowers

You need to add your Online Banking in the trusted sites.

Go to Tools, Internet Options and click on the Security Tab.

Now click on the Green Icon for Trusted sites in the boxed area.

Now below the boxed area to the right click on Sites...

In the Add this Web Site box add the basic url of your online banking.

Example: My bank's address is.
https://www.network-banker.nbcbank.com/

This is after I removed everything after the .com/

This will be entered in the box and click Add.

It will show up in the Web Sites box. Click OK and restart IE.

Hope this helps Lee

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