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My Daily Rant

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by sfhsgrad00

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16 replies

by sfhsgrad00

Bad Cust Svc Called my cell phone company's customer service department because of some unusual charges on my phone bill. Explained the situation with the representative, and it turned out that I was being charged for features that I didn't even subscribe to. So I asked to have those charges credited back to me. The representative, apparently, decided that it was my fault and said I should have thought about what features I wanted before I signed up for service. Did she not hear me tell her that I did not subscribe to those features? How did I end up as the bad guy? We argued for a while so I ask her for her name and ID number again so I can file a complaint, and she hangs up on me. I call back and the next representative who looks at my account finds a message to all customer service reps, that I'm an irrate customer and they are not to deal with me!! WTF is that! All I asked for was a little assistance.

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by sfhsgrad00

Called my cell phone company's customer service department because of some unusual charges on my phone bill. Explained the situation with the representative, and it turned out that I was being charged for features that I didn't even subscribe to. So I asked to have those charges credited back to me. The representative, apparently, decided that it was my fault and said I should have thought about what features I wanted before I signed up for service. Did she not hear me tell her that I did not subscribe to those features? How did I end up as the bad guy? We argued for a while so I ask her for her name and ID number again so I can file a complaint, and she hangs up on me. I call back and the next representative who looks at my account finds a message to all customer service reps, that I'm an irrate customer and they are not to deal with me!! WTF is that! All I asked for was a little assistance. I wish someone somewhere could provide better customer service than that!!

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by sfhsgrad00

Why is it that every time you go to the car dealership for regular service, and they tell you it'll take "X" amount of time, then your car will be ready, it never does? Went in for a routine oil change, lube, alignment, etc., told it should take about 3 hours. Six hours later, my car is finally ready. When I asked what the hold up was, all I get was I'm sorry we had some technical difficulties with your vehicle. I guess I'm still gonna be looking for some place that can give reliable, expedient customer service.

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by sfhsgrad00

Went to a training class for my job, and we got our teammate assignments. The person we are assigned to is supposed to help us along in our training and get us up to speed as far as work performance. They are supposed to guide us through and there is even an incentive for them if we do well. Our instructor set up the assignments based on our individual character. Unfortunately I did not get a chance to meet my teammate. He began is holiday weekend today. Hopefully he is as high-speed as they say. My instructor is pretty good at what she does so I don't think I should have any problems.

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by sfhsgrad00

Worked in the Pit for the first time today. We were sent in to help with the backups, even though we are not fully trained yet. Was a little worried about how I was gonna do, but after I talked to a few people, things started going like clockwork. Didn't get all scared or nervous about anything and taking care of the customers that called was a breeze. I know it'll be different when I actually get done with training.

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by sfhsgrad00

Worked in the Pit for the first time today. We were sent in to help with the backups, even though we are not fully trained yet. Was a little worried about how I was gonna do, but after I talked to a few people, things started going like clockwork. Didn't get all scared or nervous about anything and taking care of the customers that called was a breeze. I know it'll be different when I actually get done with training.

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by sfhsgrad00

Today I worked in the Pit again. It really isn't as bad as people have said. Yes answering the phone can get pretty redundant and sometimes intimidating, but as long as you keep your game-face on, everything will work out. I did, however, have to get additional help on a couple issues that were just too far over my head, but others working in the area were more than happy to assist. Actually I kinda liked working in there.

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by sfhsgrad00

Why is it that every time I try to be nice and help someone, they either don't seem to understand anything I say, or they don't remember why they asked for my help to begin with? Talked to one customer, and tried to explain that in order for him to get any of his problems fixed, management would have to get involved. He seemed to understand that, and asked me how he can get started in fixing his problem. I again explained that management would need to take a look at what's going on. Again he seemed to get what I said, but again asked what to do to get started in fixing his problem. I mean, come on, get the wax out your ears!! Can't you understand english?

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by sfhsgrad00

Sometimes it's hard to understand what a customer is trying to say, but one of the keys to customer service, in my opinion, is patience. A customer sent an email about a problem that he was experiencing. Unfortunately, he was very vague in the message he was trying to convey. It took some time, but I finally figured out what he was trying to say, and resolved his problems. I spent a lot of time working on what I thought to be the problem, and got frustrated because I got stuck. Took a break from it, and when I got back and looked at the original problem again, I saw it from a whole new perspective, and the lightbulb lit up in my head. I wish I had seen it sooner though.

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by sfhsgrad00

Been working now for about a week. My biggest problem is taking care of customer calls quickly. It seems that no matter how hard I try, I can't seem to get issues resolved in less than about 30 minutes. Hopefully that won't be the case too much longer. On the flip side, customers have seemed to be pleased with the fact that their problems are being solved.

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