My Rants....

I work at a company that does computer support. We recieve so many phone calls a day it's crazy. I say it's crazy because most of the calls are about the simplest issues. My favorite type of call from a customer is the one that says...

"I am having problems with my computer." - customer

" ok, explain what's happening" -us

" Well, my son who knows a lot about computers came home from college and said my computer was too slow." -c

"Did he fix it for you?"-u

"Yes he did, but now the internet won't work and I can't get my favorite program to work"-c

" Bring it in and we'll fix it and get your internet running again."-u

I love it when the college kids come home with all of the computer knowledge that they ave gleaned here and there because... It means $$ to my company and I. I think more people should have enough information to make them dangerous.

I am begining to think we need all band together and education the general populous about computers... I got a call today about how a customer tried "crashing their computer with the disk but couldn't figure it out. I mena really does a restore disk actually "crash" a computer? NO it does not it is called a "restore" disk for a reason. LOL. I feel sorry for these people who talk about it like they know what they are saying.