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by invincible_amritsar

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HI,

I want to make some database for my company employees so that they don't have to call helpdesk for small queries like Printer configuration, configure Outlook etc.

What I want is to make somekind of URL or website which they can use to get answers of their queries instead of calling IT helpdesk.

PLease let me know how I can set-up that kind of databse or website?

Ravi

3 replies

by bart777

On one of your servers create an intranet site using IIS.

From there you just need to create a set of pages with links to these most often asked questions. Once you have the basics up there you can add more features like e-mail support and perhaps even live chat with the helpdesk.

For now though just setup IIS and create a basic site with the docs that you want. You can even use MSWord to get the job done.

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