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need TR members help checking a website access problem

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by dr dij

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Hi everyone

I've got a subscription to a website and today it didn't load.

On PC#1 it gives a blank page with "Scio'".
BUT if it TAKE OUT www. it loads the default page!

This is IE 6 (since I'm on W2k, can't upgrade to 7). Same thing happens in Firefox.

However, I went to PC#2 and it DOES load either way. This is a newer PC that has XP so I've upgraded to IE7. But FF also works on the XP box.

Anyway I was wondering if you are willing, browse to the site using the URL below.

I'm most interested in finding if someone gets same problem with the blank page. If you do please let me know what OS and what version of what browser, so would like to know if happens in FF or IE 6.0 also somewhere else.

PC#1 (W2K) :
This URL is one that DOESN'T work in IE or FF:
http://www.books24x7.com
This URL for some reason DOES resolve:
http://books24x7.com

PC#2: (xp)
BOTH URLs resolve OK on IE7 AND Firefox

I'm afraid I'm asking for this help not only because it is holiday and help desk closed but I've had less than spectacular results from their help desk, even tho the content is great.

I'm thinking either is the version 6 or maybe a corrupt cookie or cache or something?

Thanks!

11 replies

by boxfiddler

Running XP SP2. FF2.0.0.11 and IE6. I checked your non-functional link with both browsers. No problem, page loaded in both browsers, looked the same in both browsers. A Home/Log-In page is what was rendered. If you want screenshots, post back and I'll get them tomorrow.

I'll give it a shot tomorrow in Vista with FF3.whatever and IE7.

by cg it

both work ok...

note: IE 8 Beta has a compatibility mode for sites which allows you to view the pages as IE7

by dr dij

now I think is my own PC problem. Cache or temp files maybe.

by boxfiddler

tested on another computer.
Running Vista Business
FF3.0.4
IE7

No problems here, either. Page rendered, same as above, in both browsers.

by rob miners

Try getting rid of your cookies, temp files etc.........

Try a repair for IE6. Go to Add/Remove and choose Internet Explorer and then choose the Repair option.

< forgot the OS >

Windows 98

by dr dij

I guess I got ticked off at their tech support too early.

But it was a weird day. Mindleaders site was also down then came back. But it had a IIs server message. ACM.org was down when I first tried also, maybe network groups around the US were doing installs / maintenance / upgrades.

That coupled with bad answers from b24 tech support that I knew were wrong last time made me think was their fault.

I'm convinced now that IE6 or temp files are problem.

Thanks everyone!

(But) it also still does it in FireFox on PC#1. Would IE cache feed FireFox too?

or maybe I should clear the system page file?

by rob miners

an easy fix for you. Hey we all have days like that when everything seems to go wrong. ;)

Good luck

by rob miners

in the morning before I think that I am awake. ;)

See how you go with clearing the temp files for a start and then check to see if you have any Addons. Addons can cause all sorts of problems especially ToolBars. Old Mycroft discoverd a trick with FireFox the other day is to delete the history when the Page wouldn't display properly. I don't use FireFox so I am not really familiar with it. But I trust OM.

You can post a HiJackThis log file if you want to see if its Malware related. I will have a look at it for you. Just in case you are not familiar I will include instructions for the AddOns in IExplore and also check your Host file.

Go to Start, All Programs and System Tools

Click Internet Explorer (No Add-ons)

Restart Internet Explorer. If it runs smoothly, then it can be determined that one of the add-ons was causing the problem. You will need to continue troubleshooting this issue until you find out which add on was causing the problem.

Start Internet Explorer 7
Go to Tools, Programs, Manage Add-ons button

Under the option "Add-ons that have been used by Internet Explorer", you will see a list of all of the add-ons installed on your system.
Click the name of an enabled add-on and then click Disable under the Settings option.
Note: You may want to speed this process by disabling 3 or more add-ons at a time.

How to reinstall or repair Internet Explorer in Windows XP

http://support.microsoft.com/kb/318378

1. Click Start, Run type CMD and press Enter.

2. Type the following command and press Enter:

"%ProgramFiles%\Internet Explorer\iexplore.exe" /rereg

How to check the Host file

Click the Start button and select Run. Now type or Paste the following text in that Run box and press Enter:

notepad c:\WINDOWS\system32\drivers\etc\hosts

You will see a new notepad window on your screen containing some information. You should have a single entry of 127.0.0.1 localhost. If there are any other entries in there it means that those sites are being blocked and it is probably due to an infection.

Keep us informed as to your progress if you require further assistance. ;) :D

Rob

by .martin.

sorry I can't help more.

my windows 2000 laptop died, and needs a new hard drive. :)

by older mycroft

XP Pro SP3 + FF 3.0.4

Can't speak for IE because I refuse to use it under any circumstances. ;)

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