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Network card setup

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8 replies

by sigeplaxer Nov 29, 2001 last reply Dec 5, 2001

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I've run into this problem once before a while back but forget the solution. I have a home user that I am setting up to use their cable modem to access the corporate network. I upgraded their laptop to Windows ME from 98. When I try to connect tothe internet via their cable modem, I get the page that says the site can't be found. When I do "ipconfig" from the command prompt, I am not getting any of the correct settings for his provider. I checked the settings in Network under Control Panel and everything seems fine.

Can anyone tell me what I may be missing here?

8 replies

by james a bailey Nov 29, 2001

First test the nic with loop back address 127.0.0.1. If it pings, the nic is working, if not, the nic is bad, or drivers aren't installed properly. Assuming you have drivers installed correctly, cycle the power of the cable modem, then run winipcfg or wnipcnfg (i think thats the right command for gui, its been awhile but one of those well work) from start - run, then click Renew button. From command line it would be - ipconfig /renew - that should add the correct parameters. then try to go to awebsite through your web browser. if it didnt update, or errored, try to ping an outside address, like DNS, or router, or any other from the command line using ping command. If you can't ping outside the cable modem, chances are the isp is having problems, or the cable modem is bad. Thats when you call the isp support.

by james a bailey Nov 29, 2001

All this is doing is making the DHCP server at the isp update your machine. 9 times out of 10 thats the only problem.

by sigeplaxer Dec 5, 2001

Still won't connect to the network, but it did help eliminate other possible problems.

by krunch Nov 29, 2001

Right click on Network Neighborhood. Scroll down to tcp/ip on the card and left click on properties. Under the DNS tab make sure the search order does not have something in there other than your providers ip address. If it does it will search there FIRST and that could be why it never finds it's intended destination. HTH!

Cheers,

Krunch