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Network printer disappears

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I have some Windows 98 machines in remote offices. In one office, the network printer ocassionally disappears from the user setup. Then when the user goes to print something, they get an error stating that they need to setup a printer before they can print. When they try to re-setup the printer, they get an error that the printer is offline. After rebooting the computer, the printer re-appears. This happens randomly. A user can print one document just fine, and receive the error on the next document. Can someone please tell me what is going on here?

22 replies

by dft3

Make sure that all of your WINS settings are properly configured on each machine and that the WINS servers are push/pull partners of each other. It sounds like that may be the problem.

You may also want to update to the latest printer drivers.
Good Luck!

by timber

This sounds like profiles problem. Try deleting all the PWL files and the profiles For the computer. Right click My Computer Select properties and profiles. Delete all user profiles.
It sounds like for whatever reason the user has two profiles and one of which doesn't have a printer installed. The solution I gave you above should rebuild the users profile and get rid of uneeded profiles.

by jyimcse

How is your remote client set up? To a RAS Server? Are you using VPN? To make sure your network resources are available to the the remote client try enabling LM announce and editing the lmhost file in the windows folder. In Network properties, go to file and print sharing properties and enable LM anounce. Then edit the lmhost file point to the PDC server and the domain name. Microsoft Knowledgebase has more info on this. i.e. (10.1.1.100 servername #PRE #DOM:domainname). Then in a dos prompt, type nbstat -R to purge and reload your cache.

by rindunel

Assuming you have a peer-to-peer network in your offices, the problem is not so complicated. Most common, you installed the Network Printer on one of the Win98 machines. Well, every time you start another computer, it will try to query the printer'sPC, and if this one is not poweredup, windows will asume the printer is Offline. So, the easiest way to resolve this problem is to start the PC with the printer first, then the others in the NetWork. However, if this is not possible, just instruct the employes to uncheck the mark near "Use Printer Offline" component in the appropriate Print Manager... (My Computer -> Printers -> Network mapped printer -> Double-click for printer manager -> Printer from the Menu -> Use printer Offline).

by earnest

Hi there:

Go to settings>printers>printer Icon>details
>spool settings. Try either 1. print directly
to printer or 2. spools data type is raw.
This usually fixes the problem.

Good Luck

by hernandezeric

WIndows 9X has problem with more than a certain amount of devices on one setup. I have found that issue true on users that have more than 6 printers active (online) at one given time. Delete any printers that have been removed from the network or the users local setup and monitor the issue. This is kind of like the nic's in win9x. more than 4 nic's usaully causes the lat few to not bind to the protocals.

by hernandezeric

- What type of network?

-What type of OS?

depending if the printer has a directjet card and you used the hp jetadmin administration utilities to set the printer up on the network, I would needmore information.

by hernandezeric

the admin$ is looking for the local password. When setting the username and password in the sercurity section of the job ( right click on the server name. security) put in the domain name/username and the password. This is one fix. you can also go into the services for arcserve tape engine /database engine/job engine and change the local account to the same setup I mentioned earlier.

by jpomposelli

I have had this same thing happen to me before. The printer was set on IPX protocol. When I switched to TCP/IP, the problem disappeared and it has worked fine ever since.

by moadibe

Not sure how your printers are setup but, we had that problem when we were using FASTPORT print servers. It would happen mostly in the morning when users are logging in and allocating resources. We perceived it to be a contingency thing however now we have migrated to Intel Print servers and no longer have this happening.

by ashily24dee

Hi,

A corrupted driver can cause the network printer to disappear. A driver or software can get corrupted due to virus attack. You need to install a dependable antivirus in the system to resolve this issue. The antivirus can perform a system scan to check for virus in the files and folders saved in the computer.

Get more information to fix network printer disappears problem :

http://printers.iyogi.com/errors/printer-disappears.html

Hope this information helps you.

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