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No Color Printing.

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by radai_ar 1 view

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I have 2 different clients, one with a Zerox Docuprint 750 and another with an HP DeslJet 720C, with the same problem : Both are loaded with quite new Color Cartridges, both have reinstalled Newest Drivers, and Set Up to Color printing, and Both areprinting only Black and White .They areworking with Win98 SE Hebrew, Office 2000 or 97 . Can anyone help me out ? I am doing something wrong ? - Arie - .

9 replies

by maxwell edison

Greetings,

You saw that both have new color cartridges, but was the protective tate removed from those new cartridges?

Make sure the contacts in the print carriage are clean. Refer to the printer manual for cleaning instructions.

Make sure the printer properties - Color Tab - DOES NOT have "Print in grayscale" checked.

Regards,

Maxwell

by maxwell edison

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Please excuse my "typos" in that first sentence.

You say that both have new color cartridges, but was the protective tape removed from those new cartridges?

by maxwell edison

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Another thought:

It might be helpful to go to the printer toolbox (it was loaded with that printer) or the Services Tab in printer propeties and run the following services:

Align the Print Cartridge.
Clean the Print Cartridge.
Print a self-test Page.

Also, cut and paste this link into your browser:

http://tedfelix.com/HP722c/

(REMOVE SPACES if they snuck into the pasted URL)

There's a lot of good information on that particular printer.

Good luck,

Maxwell

by radai_ar

Yes, I checked out all this obvious things, they did not helped me out.Thanks anyway . Arie .

by zlitocook

Can you do a color test page on both? If you can try removing the drivers and down load new drivers. Use new cables and go into settings, printers and print a test page. If this works but they still can not print in color another program or application is affecting the printing. Trouble shoot the program they are using.

by tjc

Make sure you have enabled color printing and do the tests as mentioned in the previous posts, also see if you can print color from the paint program.

by radai_ar

One - the HP - had just a clogged new Color Cartridge . I found it by triyng with an other Printer - all was fine, and testing it out with another new Cartridge solved it out . Still XEROX in trouble . Arie .

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