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Norton products and Stop Error 7f

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by tink56 2 views

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My sister's PC. A Dell Dimension 8100 with 512 MB of RAM. She would periodically get a Stop Error 7f which resulted in a Blue Screen of Death and the PC goes into a continous reboot.

I did a clean install of Windows 2000. Downloaded and installed all of the service packs, security updates, etc. Installed Office 2000 and its updates.

This time I thought I would be smart. I was going to install Norton Ghost 9.0 and image the system. This way when something happened again I wouldn't have to rebuild the #$*)@&# computer from scratch again.

In install the program. It goes well. The computer needs to be restarted. BINGO. Stop Error 7f, Blue Screen of Death and the continous reboot.

So now, thinking back I realize that the first time this occurred she had installed Norton AntiVirus software. After I gave her a clean system, she didn't install Norton AV but after a few weeks bought and installed the Norton Security package. It happened again.

So now I have narrowed it down to Norton products. My problem is the Norton site doesn't offer much help with regard to Ghost. Microsoft site indicatest here is a fix but you need to contact them for it. The cost to do this is $99.

I'm about ready to throw this thing out the window. Any ideas or suggestions?

8 replies

by gary56789

Yes, it could be a software problem; but the most common reason for a 0x7F is hardware. Check out the following MS link http://support.microsoft.com/?kbid=137539&sd=RMVP

If you have more than one stick of memory, try each one separately. By the way, after the reboot and error message, can you get in via Safe Mode? If so, you can check out the software side of the equation (ie., clues in Event Manager, etc).

by absolutely

A large window in a high building, and PLEASE check carefully for pedestrians!!!

Also, first see if this solves your problem:

http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=101&docType=1000&contextId=3532%3A101.181&clusterName=ConsumerCluster&contentId=db39cd51-3b6c-40a9-9af1-c22cc1054613&responseId=9726c2c77dcb4da6%3A1b1fbf4%3A10840372629%3A708b&groupId=1&answerGroup=2&score=679&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnip.nsf%2Fpfdocs%2F2003042214212136&result=1&excerpt=Continuous+restart+cycle+during+or+after+a+Norton+Internet+Security+installation&resultType=5000#

Here is Symantec's page for [b]free[/b] technical support:

http://www.symantec.com/techsupp/home_homeoffice/index_ts.html?src=hho_us

If you can't find the solution to your problem by searching from there, paid phone support may be the best option.

by absolutely

It looks like the link to the page with the exact answer got a space inserted. I searched "continuous reboot after install" from the second site listed above. In general, the search engine does a pretty good job with plain English sentences describing your problem, and most (all?) of the documents are named to describe the problem they solve.

by tink56

Thanks everyone for you help. I put untold hours into this project using all your suggestions. Nothing worked.

I finally convinced her to buy a new machine. I yanked the memory from hers and put it in mine. I may use the hard drive in another machine. After that I'm going to take a hammer to the remainder of it.

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