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Office Help

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7 replies

by dogknees

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I'm having trouble accessing Help in Office 2010 apps.

If I click the help button in Word, it opens with a message that "This page is unavailable." Search gives the same result.

If I try to switch to the Offline help, same result. The contents display, but clicking on topics gives you no result. Searching gives the same result. "This page is unavailable."

Can anyone tell me how to set this so it keeps working. I'm routinely losing up to an hour a day trying to access Help in these apps.

7 replies

by jfuller05

I know these will sound silly, but:

-Do you have a working connection to the internet?
-Possible that your firewall or antivirus could be blocking Office?

by seanferd

If this wasn't a full install of Office, was office help completely installed?

by dogknees

Adding office.microsoft.com and config.office.microsoft.com to my Sites list seems to have resolved for now. Given that it's an intermittent problem, I'll wait and see if it "sticks".

Thanks

by dogknees

It's back to it's old tricks. Today, I hit the help button in Word 2010 and I get the usual Word help window with a TOC, but the content pane shows "This page is unavaliable........"
If I click a topic in the TOC, it will display, but now search just doesn't work. Enter a term, hit the button (or press enter) and literally nothing happens. No message, no blank screen, no change at all.

Oh what a joy this versions help has been!

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