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one user can't receive e-mail

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7 replies

by cpowers15

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Hello all,

I have one user who cannot receive emails (internal/external) and everyone else is able to. The user can send e-mails, but receives none, and all of their e-mails are sitting in the SMTP queue on our Mail Server

I've tried disabling and enabling their account, backing up their Outlook files, deleting them, adding them back in with no luck. They still can't receive e-mails.

Any suggestions out there? (Using outlook 2007 and exchange server 2003)

7 replies

by darryl~

As in on their computer....

Delete the existing Exchange account....then recreate it.

You have to do it through the Control Panel (Mail icon)....Outlook can't be running.

by kenone

Most likely username or password But could even be server name or IP address

by nexs

Then they wouldn't be able to send mail, either.

by nexs

Backing up their emails, then removing their mail account from Exchange, then recreating it from scratch. Then you can re-import their mail and test again?

by darryl~

you have to do it from the control panel though.

by nexs

What you're talking about is simply re-creating the user profile's 'Mail Profile', whereas what I'm talking about is setting your phaser from stun, to kill, and aiming squarely for the exchange account.

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