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outllook97 problems

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8 replies

by trurod70

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We have win95/98 computers with both tcp/ip an ipx with Outlook97 clients accessing email from Exchange 5.5. After installing RAS the IPX clients cant access email thru Outlook97. The message says the name cannot be resolved. But (and a big BUT) I can log onto the network with my username and get email. (on the same computer as the other user that cant get email). How come I can get name resolution with my username and the other user cannot? We are logging into a Novel 3.12 server. The Exchange 5.5 server is running WinNT and NWLink.

8 replies

by guy

Can the other user see the Exchange server through the Network Neighbourhood, (or net view)?
If so it would confirm my theory that it is the user permissions thats the problem not NetBIOS.
Could it be the way the Outlook has been set up for a specific user e.g. you, and not for the user who gets the name not resolved message.
Finally anything in the Event Viewer check all logs including the Application.

by inspectorclave

Try adding a hosts file to the c:\ directory. The format is as follows:

w.x.y.z

For example, if your exchange server is named "Exchange1", your domain name is "My Company", and the IP address of you Exchange Server is 21.22.110.1 then these would be your entries:

21.22.110.1 exchange1
21.22.110.1 exchange1.mycompany.com

Save the file as "hosts" with no extension, and save it to the c:\windows directory.

by yamabushi

Ensure that all users of the Exchange system have the "access this computer from the network", and possibly "log on locally" rights to the Exchange box.

by frock222

I agree with the first answer it sounds like to me like a problem with permissions. You should check and see if the user that can't access mail has the permissions set to allow them to.

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