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Outlook '03 MIME issue

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by anqara05 1 view

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I have 2 users out of 50 employees running Office 2003 SP3 and Windows XP SP2. when they receive e-mails from certain clients or colleagues with pictures embedded in the body of the e-mail, they don't get the pictures, they get the header info and bunch of junk like it's shown below.
let me mention that this doesn't happen all the time. i changed outlook security settings, downloaded and installed all available updates, no go. this has been happening for sometime now.

any help is much appreciated.

4 replies

by patb071

I am having the same issue with outlook 07. We believe the issue is the antivirus scan is stripping the header and meessing it up, but we are still unsure.

by anqara05

I found out the user was using AVG to scan incoming e-mails.i had him disable it and request the e-mail from the client one more time. I will find out on monday if that did any good. as far as our AV that we use on the Exchange level never had that issue with it.

by anqara05

well, disabling AVG scanning of incoming e-mails seem to have done the trick. issue is no longer there.

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