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Outlook 2003 - Can't Paste Screen Capture Anymore

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10 replies

by redhat 1 view

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Outlook 2003 used to be able to take a screen capture and paste it into the body of an email.

Now when I paste, it inserts an icon that represents an image (the icon is so tiny, but it appears to have a white page, a red rectangle, a blue curved arrow, and a yellow sad face)

When I right click on the icon and choose properties, it opens a picture dialog box, and the source of the picture is outbind:/// and then a bunch of GUID values

Did a recent update from Microsoft change the security settings to prevent you from being able to paste images into Outlook?

When I send a test email to myself with this icon in it, the original pasted image is not attached, and the only image in the email is that tiny icon.

10 replies

by thumbsup2

Did you recently turn off using MS Word as the email editor? Outlook email editor is different than using Word as the editor. Recent recommendations are to turn off Word as the email editor for security reasons, so perhaps you've done that.

To see if this is the problem, try firing up Word, paste a capture in a blank document and see if it appears. If it does, then right click the image and select copy. Then, in a new blank email, right click and select paste. If the image appears in the email that way, then you've turned off using Word as the email editor and can't paste screen captures like you used to be able to do.

by redhat

Word was already off and we use custom stationary and it used to paste perfectly, but user claims it won't do it now. I was able to copy a jpg from pbrush and paste it into an email, so maybe something went wrong with the print-screen capture. I'll keep you posted, thanks for your answer.

by mmayor

I have the very same issue. Our technical support department was unable to solve.
Please let me know if you find out the solution.

Thank you

by andrew.hall

The image must be saved to your computer. Select 'Insert' > 'Picture'

Select the file and paste it. I am not using Word as my editor.

by techrepublic

I have happily used Outlook 2003 on Win2K for years now. Never had a problem until about a month or so ago.
I now can't paste any images into Outlook at all. I can go through the file menu and attach a file from my hard drive - but nothing from my clipboard will stick (images that is... text is fine). It is a major pain to have to save every screen shot I do to a file. I do heaps of them every day - the joys of workign in online software.

Perhaps Micro$oft sent through a malicious update to force us onto Vista ;)

If anyone has a solution I'd love to hear it.

by computercookie

what does it say the message format is?

I Needs to be in either Rich Text or HTML.

by cindy.woods

We had this problem previously and found the solution in clearing outlook cache. Sorry I don't have the steps handy, but google on that and you should find what you need to fix it.

by kevin.foong

In Outlook Tools > Options > Mail Format

Choose Rich Text. Mine was previously set to HTML.

That fixed it for me.

by drake_fs

You need to do a search for the OLK Folder(it will actaully be something like OLK23C, the last 3 digits are semi random). Once you find it, Delete all files in it and you should have the screenshot pasting ability back.

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