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outlook 2003 problems

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by fc-t.

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Hi,
This has started to happen to a lot of machines at the company i work for each time a user clicks on an e-mail link on a website they get the following message "could not perform this operation because the default mail client is not properly installed"
all users run office 2003 sp3, windows xp, and IE 6 or 7.
after a few complaints i simply re-installed office when all else* failed now yesterday i installed windows xp on a brand new laptop and as i was testing the internet settings i got the message. has anyone out there experienced this I've done all the "Google fixes" but so far the only fix has been to re-install office.
is there a better option out there any advice would be greatly appriciated

* by all else i mean
> manually changing ie6/7 default programs settings
>changing the explorer mailto protocol settings

3 replies

by thumbsup2

You said:

[i]* by all else i mean
> manually changing ie6/7 default programs settings
>changing the explorer mailto protocol settings [/i]

Change the settings to WHAT? Did you go to the programs tab in IE and change the default email client to Outlook? Have you been to the Mail settings under Users in the Control Panel and made sure a mail profile has been created, including the email account, before testing your internet settings and clicking a mailto link?

by fc-t.

yes, the settings under programs tab in IE was already set to Microsoft outlook but for the sake of trying I changed it to outlook express shut down IE started it up again and set it back to MS Outlook -no luck.
I then tried to manually change the settings in windows explorer i.e Tools > Folder Options > File Types tab > then editing the "URL:MailTo Protocol" this fixed the problem until i restarted the machine.
I had not set up a user profile up yet
doing it now..... nope no change
also this is a situation that has popped up on different random user machines that already have an e-mail account set up

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