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Outlook 2003 requires password

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3 replies

by numbies

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We have a client using a Windows XP Pro laptop and connecting to a Windows 2000 domain. The laptop authenticates perfectly on the domain and access is granted to all resources except when the user opens Outlook 2003.

Outlook asks for the user's password and by typing in the same password he logged on to the domain with he is given access to his mailbox. Any ideas?

3 replies

by beermonster

Hi,
In outlook go to tools \ email accounts. select 'view or change exisiting email accounts and select next. In the main pane of the window that appears choose the account (there's usually only one, normally 'exchange (default)') and select change. On the pane that opens select 'more settings' and go to the security tab. Ensure 'kerberos\ntlm' is selected as the logon network option, and that 'always prompt for username and password' is unticked. hope this helps...

by chriswales

If the above doesn't work, do you have any firewall applications running on the XP system?

We've run into problems with ZoneAlarm blocking the necessary packet(s) even though the server resides within the Trusted network. Changing the permissions in ZoneAlarm resolves it for us when this pops up.

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