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Outlook Emails. please help.

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by itgirli 2 views

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Have a bit of an issue going around here. Unfortunately, Microsoft TechNet Knowledge Base is down. Perhaps you can help. I've got three companies here in one building. Two of them share a server and one has many servers. When one particular person sends an email to everyone at the larger company, the recipients get the email as many times as there were recipients. This is quite annoying to everyone who receives the email. We do not have this problem from any other people at the smaller companies, just the one person. And no one from the larger company has the problem within itself or sending to the other companies. Is this a common problem? How can it be resolved? Thank you for your time.

2 replies

by tomsal

Seems like a strange problem indeed.

Did you check the simple stuff as follows:

1) Compare the email account settings (at the server level) of the particular user with the account settings of another user (even your own account); any differences?

2) Compare the email account settings (at the CLIENT level) of the particular user with the client settings of another user (even your own client); any differences?

3)Does the user know how to use his/her email client and its related features? In other words are we able to eliminate the user's lack of familiarity with the software as a cause? Maybe he/she is playing with receipt settings or autoresponder notifications.

by itgirli

The user is pretty familiar with Outlook. And everything seems to be consistant at the server level. I tried the simple stuff, but what's the hard stuff?

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