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Outlook Express / IMAP problem

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by jo__kelly

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I recently set up a new e-mail server using Red Hat 8. The new server uses IMAP and the old one used POP3. One user has a problem. The problem is this, when the user reads an e-mail it is marked as read but when the user exits outlook express and them loads it again the e-mail appears as unread. Is this a server or client problem and what can I do to fix it?

9 replies

by budthegrey

I use Outlook Express 6 to connect to 3 different servers using IMAP (Novell Netmail on netware and *nix and ipSwitch's iMail) and don't see the symptom you describe. Nor have I seen with with OE5.x.

You might try a different IMAP client (Mulberry, Netscape, Mozilla) and see if the probelm persists; that will at least help narrow down the possibilities.

HTH

by jo__kelly

OK the problem only happens on the M.D.'s machine. When he logs onto a different machine he does not have this problem. This mush mean its a system setting in Outlook Express but I cant find it, anyone got any ideas?

by budthegrey

Have you done some or all of these?

In OutLook Express on his machine, go to Tools/Options/Read. Check "mark Message as read" and set it to 1 second.

In the "Maintenance" tab, check "purge deleted items from IMAP folders.

by budthegrey

Have you done some or all of these?

In OutLook Express on his machine, go to Tools/Options/Read. Check "mark Message as read" and set it to 1 second.

In the "Maintenance" tab, check "purge deleted items from IMAP folders.

Right-click on the "inbox" folder, make sure synchronization settiing is "all messages"

Right click on "inbox" again, and choose "local file". Try "compact"ing it first, if that doesn't work, click on "Delete". For an IMAP folder, this won't delete the messages,just the local cache & index. After deleting, click on some other folder, then click back on "inbox" and see if it works.

HTH

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