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Outlook not accepting Linux password

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3 replies

by debbie.lyon

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We run an Windows NT network with a Linux Senmail server. Most of our users pick up their email via Outlook or Outlook Express. When I configure Outlook Express for one of our users it is refusing to accept the password provided. However I am able telnet or FTP to the Linux server using this same username and password. I have changed the Linux password several times without success. It is a mixture of alpha-numeric characters. All other users appear to be accessing their email without problems.Any suggestions gratefully received.

3 replies

by bg4

I came across a problem not unlike yours caused by passwords longer than 8 characters. (You don't mention which version of linux you are running so this may note apply). Some versions ran a password encyrption method which only used the first 8 characters. Logging in via console, telnet, etc worked fine but Eudora, Outlook and FTP (in my case) would not connect. I changed the password encryption method to MD5 encryption and the problem dissappeared. Note, I did have to re-enter every password manually for it to be updated. The "crypt" level reference can be found in /etc/login.defs under "PASS_MAX_LEN" and "MD5_CRYPT_ENAB". Typing "man login.defs" will give you some info.

Hope this helps.

by debbie.lyon

Thanks for the info, I have since discovered that the user was trying to access mail as the server crashed. This therefore created a 'rogue' file and I had to delete this to allow access.

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