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Outlook receive stamp incorrect

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14 replies

by rmillz

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One of my users are having an issue with MS Outlook. The received time stamp on all incoming email is an hour behind the current time. This user is the only one experiencing this problem. I have checked the time zones on the exchange server, Windows on the client machine and Outlook on the client machine. All settings are in the correct time zone. I sent her a test email and although her Windows' time displays correctly her email still displays an hour behind. Thanks in advance for all help.
Rick

14 replies

by old guy

It's really funny that I just had the same thing happen yesterday. I finally found the time on our Fortigate Firewall was not up to DST and caused some of our user's time stamp to be an hour behind. I checked the box on it to Automatically Adjust for Daylight Saving Time and that took care of it. Check the time on your firewall.

by rmillz

Would the firewall still be a factor with inner-office email? Either way, I will check the time on the firewall and let you know. Thanks!

by old guy

I guess this will teach me to further test a fix before speaking. I just now heard back from my user that the Outlook time is still an hour behind and the time on her machine was an hour behind now. Apparently, that was not the fix. Sorry for the wrong info awhile ago. I'm still looking too.

by goal120

... does that mean you went to Tools>Options, then clicked CalendarOptions button and then the TimeZone button -- and "current time zone" setting is okay?

by old guy

I just connected to my user and check that. Her Time Zone was correct but the Adjust for Daylight Savings Time was not checked. I checked it and asked her to let me know if it works. Thanks for the suggestion.

by goal120

Hmmm, changing the time zone or DST check in Outlook caused my Windows clock to change also. Did this happen to your user?

I don't remember that happening on earlier versions. We are running Outlook 2003 on WinXP, and have more global policies running now (the details of which I am not privy to).

by rmillz

So far, all settings seem to be correct for the server, Windows and Outlook timezones with DST checkboxes already selected. I am going through Tools>Options>Calendar Options>Time Zone in Outlook. Unfortunately, the user's email is still an hour behind. Is there another setting that I could be overlooking?

by mareck82

thank You, I have never realized that You can set custom time zone for Outlook. So I just had to correct the settings in Options > Calendar Options > Time zone... and now I have correct time in my Outlook messages.

by old guy

again this morning and it is correct. Her PC time and Outlook time was exact. That's what we are running too on most of our PCs, Outlook 2003 and WinXP Pro with a 2003 Server.

Again, thanks for the help. I presume you have the DST checked in both places?

by eduardo_alcaraz

I have the same problem like rmillz

One of my users are having an issue with MS Outlook. The received time stamp on all incoming email is an hour behind the current time.

in same condition..
User: win XP
Outlook: 2003
server: 2003

I read your last post and the user still with same problem ..

by majwang

Same problem, but managed to solve it this way:

Changed the Time Zone from my real settings (GMT +03.00 Nairobi) to GMT Greenwich Mean Time:Dublin, Edinburgh, Lisbon.

I am interested in knowing why this becomes necessary all of a sudden.

You can actually see the time changing as you switch from one time zone to another.

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