Outlook2003

My company is working on some mobility and sharing information issues with our sales force which made me change some of my mail clients from Outlook 2000 to Outlook 2003. I am running Exchange 5.5 SP4. One of the users is trying to create new folders and when she does they just don’t show up in the left hand pane under ALL FOLDERS. If she clicks on Folder Sizes, they are in there as zero k. I cannot duplicate the problem on my machine (everything shows up ok when I create it). Another user cannot access her customer contacts from the Email To: line. They do show up if she clicks on her Contact tab. When I check Properties, Outlook Address Book, the box is checked to Show this folder as an email address book.

These were both updated clients, not fresh installs.