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Paper load detection problem with a dot-matrix printer

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Hello I am having an issue, with a Panasonic Dot-Matrix printer model
# KX-P2130. The problem it has is that even though the paper is properly loaded as
usual, the printer now is saying that it is out of paper. This happened I think
when a new ink cartridge was installed, it started to do this. I have reinstalled
the drivers and software, restarted the computer and software. But to no avail.
Any help? Thanks

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