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PING GENERAL FAILURE ON WINDOWS VISTA COMMAND PROMPT

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3 replies

by pheyus10

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PING General Failure
I Got this report when pinging my gateway and any other intranet host:

Pinging 195.166.231.1 with 32 bytes of data:

General failure.
General failure.
General failure.
General failure.

Ping statistics for 10.10.3.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

I still can browse outside intranet only.
I can't ping over the gateway.

Last activites i did: that i installed a software called Alcohol on my vista so afterwrds, the system was rebooting itself.
So i back up my file, formatted the system entirely and and later installed my vista again.
The problem is that i cannot telnet neither can i ping any url on my command prompt,it gives error message as hardware failure and i don't know the next point of action.

Windows Restart Countdown. General Error report.

What happend to my LAPTOP?
I need a solution now from members of techRepublic who has more experience than i do.
Please i will be looking forward to your response.
You can also send a mail to my e-mail address at pheyus10@yahoo.com

3 replies

by eutelsatw4

This kind of prob.. happened due to 3rd party software like antivirus and so on , i resolve my problem by doing a system restore and reset on my symatec anti-virus
and everything was fine again

by amitava_29

Hi,

I have faced the same issue with my HP laptop and Vista OS. I was trying to get any help from different website and also spoke with HP technical support team online. No one can help me a bit and from all where I hard different comments like; I need to Format my system or my Lan card is bad so I only need to change my Mother board and it is the only solution, this ward was came from HP Service Center in my city, and the other ward Formatting was came from HP online support team. By finally I came out with the solution. please read below:

1) Go to recovery manager.
2) Click on Advance.
3) Select Driver recovery.
4) choose Your Lan card driver and WLAN driver.(Note you cannot select more than one at a time so do it twice step by step).
5) After doing these two step open recovery manager again and select Advance.
6) Select Software re-installation.
6) Select Norton Anti virus to re-install and repair. You will be prompt with some alert massages or commands just do as it instructed.
7) It will ask you to restart your system like previous recovery steps.

And after it restart your system, you will find that your General Failure Ping issue will be resolve as it was practically tested my myself. Please let me know if it Helps any body. :-)

Cheer!
Amit

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