Perhaps I am missing the point, but shouldn’t email be on the same level of importance as any other common communication tools like snail-mail, inter-office mail and voice mail?
I have several users that routinely ask for information to be printed out for them and put in their mailbox. I frequently get comments that ‘I never pay attention to my email’ or ‘Unless I get a hard copy, it is too easy to overlook’ and several similar comments. I am in a unique position in that I am also the Finance Manager and frequently have information the entire staff needs to be aware of or respond to. Is it reasonable for the rest of the staff to expect me to print this information out and then have to follow up with each of them? The most difficult part of this is that my boss, the Plant Manager, is one of the ‘offenders’. Is it OK to create more work for me just because they are not comfortable/diligent about using email?
Do I bite the bullet and give up on the usefulness of email as a communication tool?
How do I go about changing this mind set?