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Please Help: Definity problem

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3 replies

by kelly2121

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I am working with Difinity PBX, with ACD routing. Caller/customer dials an extension and an announcement is supposed to play, which it does. But when an agent is in auto-in or manual-in it rings to agent's extension and if they don't pick up the call it puts the agent in aux work and on caller's side it keeps ringing. It does not bounce to voicemail like it should. I am under pressure to figure this out.

Many thanks for any help you can provide.
mailto:amccull@cap.org

3 replies

by mark the phone man

check the vector table to make sure its says route to _____ with cov =Y , onother place to check is the hunt group itself to make sure that redirect on no answer is set. If you go to the AVAYA website you can download a Vector guidebook that is invaluable and free... Or call yoru vendor, they can probably fix this in about 15 minutes of remote labor

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