Print/Preview Missing

Windows 2000 Professional. After loading this software we no longer can use FILE/PRINT PREVIEW before printing. The only way to print is through the PRINTER ICON and that does not display a screen for the printer information. Apparently there is aproblem with the printer driver, Windows security, or
software used to route the print job to the network printer and also show how much it will cost as this is a library setting where users pay 15 cents a page to print. Of course they would like to see what they are going to print and maybe only print a few pages.

Any suggestions as to why this is happening would be appreciated.