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Printer Hangs intermittantly (~72bytes)

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by an_it_guy

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Hi.
Have seen this problem in two three HP printers (USB), installed on WinXP Pro systems.
I have a WinXPP, installed with a new HP OJ 5510, works well most of the times. It randomly chooses to not print any document and hangs, when we see the Queue, it shows "Size - 72bytes/(150kb)"!
I try to restart the Print Spooler service, but in vain! What does this mean? What is the problem?
I have seen this problem in HP 3325/3420 printers as well.
The same pending document prints fine once i restart the computer.
Please let me know what is the problem and how to workaround?
Have tried HP's method of uninstalling & then reinstalling the printer solftware from the below link, but still no use.
http://h10025.www1.hp.com/ewfrf/wc/document?product=311255&cc=us&lc=en&dlc=en&os=228&docname=c00033788

Kindly let me know what causes this problem.
Thanks in advance.

4 replies

by gralfus

Do you have USB 2.0 ports on your PC? I had a lot of trouble with an HP printer on a USB 1.0 port and eventually installed a Belkin 2.0 card and the hang/blue screen problems went away.

by an_it_guy

The printer is installed on a DELL2350 recently purchased, i beleive it should be having USB2.0.
I tried checking it under Device manager, but it shows the USB controllers without any version. how do i check it?

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