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Problem with tape or Arcservce manager

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6 replies

by dave.raj

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Hi, On the server I can't modify a job on arcservce manager. It keeps saying that it is not responding. When I look into the device wizard it says the tape is still being updated. I rebooted the server a couple of days ago and it worked fine but it has gone back to the same problem, as in not responding, this has been happening for the last week or so. How can I fix this?
Cheers:-)
Dave

6 replies

by curacao_dejavu

simple, wait. I had to wait once a couple for hours to let it finish.
afterwards I stared to prune the database everday and install the sp needed (arcservit 6.x sp2), I also check what was being backup up and how much GB that was taking and compared that to the tapecapacity.

There is also a artickle on the arcserve site about purging the database (i didnt need to do that) check it out.

regards
Leopold

by dave.raj

Sorry mate, I just would have been waiting for ages and nothing would have happened, but thanx anyway, The reply below is the one that worked.

by curlergirl

I disagree with the previous answer - I think the problem is likely to be a device problem. I'd first check your tape drive firmware version and SCSI drivers and make sure they are up to date. Then, check the CA Arcserve support website (support.cai.com)for your version of Arcserve and see if there are any service packs or hot fix downloads that you might need to install. I swear, they purposely build in time limits so that you have to load their service packs and hot fixes every 6 months orso!! Hope this helps!

by dave.raj

Thanx Synergie, that was wicked. I downloaded the patch from the site and it worked like a dream. Thankyou

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