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Problems w/ IE 5.0, Outlook, and Proxy

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by peejay Aug 1, 2001 last reply Aug 2, 2001 1 view

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To whom it may concern:
I am having some strange problems with a user's PC. Her machine is unable to run IE 5.0 and Microsoft Outlook '97 all of a sudden. She dials out and connects to the net fine. (She uses a 56k modem.) As soon as she tries to launch IE 5.0, she receives an error message that doesn't refer to any file. Also, she can open Outlook, but as soon as you try to check for new messages it receives the same error. I also can't run a proxy server program on her machine, itreceives the same message. (I use AnalogX Proxy.) The machine serves as a small proxy for one building so now nobody at the building has internet access or mail access. I am totally lost. Please help! (By the way, she's running Win98) Thanks.
P. J. Peterson

5 replies

by avskanth Aug 1, 2001

Using scanreg/restore command from the DOS prompt, restore the registry to a previous good configuration date.
Also, to solve IE 5.0 problem, you can try using the IE Repair tool. To use the Internet Explorer Repair tool:
Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs. On the Install/Uninstall tab, click Microsoft Internet Explorer 5, click Add/Remove, click Repair the current installation of Internet Explorer, and then click OK.
If the problem is not solved, you can update IE to 5.5 by downloading it from the following weblink:
http://www.microsoft.com/windows/ie/download/ie55sp1.htm