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psycho internet explorer

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by ironfist03 1 view

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user has xp sp1 on local machine,, dloaded some antispyware and apparently whacked iexplorer.. all other internal network connections work.. have tried uninstalling the services/protocol and reinstalling/ repairing the network connection etc.. all works fine except for iexporer.. can't get it to ping past the internal ipaddress of the firewall device.. any clues anyone???

10 replies

by ga.solutions

Try uninstalling and reinstalling IE and see if this resolves the issue, if not use your XP disk to repair that part of your operating system.

I've had to do this a couple of times with my home system.

by ironfist03

i'd still like to know how you were able use the xp disk to repair just the ie portion.. eventually i had to use my wayback machine disks (image file) to go to a previous state as opposed to using the factory defaults wayback disks.. so even though it was'nt 100% and was the answer i was trying to steer away from i'm giving you the points as its the closest to the ultimate answer that i had to utilize.. thanks and email me your steps to reinstall specific pieces of xp.. thanks again.. johnb..

by craig herberg

Before you reinstall, you can try the following to reset TCP/IP:
netsh int ip reset resetlog.txt

Good luck.

Craig Herberg

by chanmkr

Have y check the firewall setting or gateway
or try with the other browser like netscape
or in the antispyware setting
try uninstolling antispyware s/w

by ironfist03

gateway/firewall is fine,, uninstalled the anti-spyware, and even installed firefox.. no-go.. thanks anyways..

by caestelle

Have you checked your host file to see if there is anything out of the ordinary in there. The host file is located in the following location:

C:\WINDOWS\system32\drivers\etc\hosts

Open it with notepad and by default the only entry should be local host.

by ippirate

I'll bite. Are you sure that his machine isn't blocked at your firewall somehow?

Is the removal kit still installed and if it is, is IE blocked within the policy/rules of the s/w? If it is still installed has access been blocked to all addresses outside of your local assuming 192.168.x.x or 10.10.x.x internal?

Finally, and I suppose firstly, what software did he download?

by ironfist03

removal kit?? i assume you mean uninstall utility..no that is completely removed.. no,ie is not blocked.. i can ping google, my isp,, etc.. counter spy.. i've sent them email to their support but it has not been answered,, have to give them a big zero for support of their product.. still,, thanks for trying.. i'm still hoping someone has a rabbit up their sleeve so i don't have to reinstall xp..

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