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Random resolution change in WinXP

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3 replies

by libraryit

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Running WinXPsp2 on Dell Optiplex GX620, Intel Extreme graphics, screen resolution changes from 800x600 to 1024x768. This makes it difficult for many patrons to read screen, especially older patrons or those with vision problems.

The machines are locked down, so it is not the user changing the resolution. How can I preven the changes?

3 replies

by hal 9000

I'm with BFilmFan here look at the installed software and pay particular attention to things Like Encyclopedias and DVD playing programs if they are installed as they have been known to change screen resolutions to suit their own needs.

The same applies to a lot of games as well but as you have mentioned elder patrons that may not be an issue but have a look at the installed software and see if any of it changes the screen resolutions so it can work.

Col

by dejuan_bishop

In my company we were running into this same problem: to add after installing M$ security patches the problem would re-appear.
After searching I found one fix online. Dell states to remove the "Dell Resolution Assistant" or "Dell Solution Center" from the computer(s).
It worked on some.

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