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RAS 790 Error -- Can't find modem

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by Member 30896100 2 views

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For reasons unapparent, I can no longer connet to the internet with Juno Software Version 5.11+. This is a paid account that I have had for several years and until now have not had a connection problem of this nature. The modem appears to dial out ok when dialing my telnet account or when dialing the mail upload/download function in Juno software. Juno internet uses a different set of phone numbers than their mail upload/download.

I have tried uninstalling and reinstalling the modem drivers, but to no avail. I querried the modem in the diagnostic mode and it did query. The only thing wrong was that one of the commands was not supported AT#CLS. However, previously this wasn't a problem. Also, I deleted the network components and reinstalled them "tcp/ip, etc and still it didn't do any good. I don't see any hardware conflicts when right clicking on my my computer and checking the hard ware resources.

I am running Windows 2000 Pro Service Pack IV with a US Robotics 56k dialup modem.

Any idea what is causing this problem? It is preventing me from doing my work.

Randal

4 replies

by blackcurrant

Hi

Have you tried uninstalling and reinstalling the Juno Software? Have you also asked your ISP to test the line?

Have you tried uninstalling and reinstalling everything from scratch - physically removing the modem from your machine plus all the software, then reinstalling?

Finally, have you checked your TCP/IP properties settings with your ISP?

Finally, have you run a full spyware/virus scan on all your drives?

Good luck

by Member 30896100

I have uninstalled and reinstalled both the modem drivers and Juno software, but to no avail. I ended up fixing the problem by deleting a couple entries in the registry.

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