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remote computer repair over the internet

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by mel

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I am new to this site and would like to have feedback on what is important for technicians in a remote repair tool for fixing computer software problems over the internet. I would also like to know why it is not used more often
Thanks
Mel

9 replies

by w2ktechman

but most require a pre-install of the program (before the problem arises) and may be limited in several areas, like HDD issues.

The ones that dont need a pre-install are usually of spyware or viri types, and a respectable business should not use them.

Mainly what is needed is to be able to view the desktop of the system, and it is much easier if the tech can take control to do something.

by jim_p

For Windows XP you can use either Remote Desktop, or Remote assistance, VNC, Radmin, and so on, PC Anywhere, etc.
There are numerous amounts of remote controll software you can use, it's just a matter which ones are easy to manage, and also manage bandwidth better, and so on.

Regards,
Jim

by dpotter1

Mel, I use a program called LogMeIn Rescue. It comes in many flavors. If I can get a computer on the internet, I can take it over. I can even reboot without losing the session.

There is a trial and it's very cool. Just another tool in my aresenal.

by vanessaj

for a while now, and have come to rely on it. Dpotter is right about rebooting whle remaining connected, and you can even transfer a connection to another tech if need be. You also don't even have to be at any particular location to access your account and remote into anyone else's location. There are many, many advantages to this program (encryption, security, ease of use for both you and the user, etc.). We have tried just about every program there is out there and we pretty much stick with LogMeInRescue and PC Anywhere (which is a little less functional, but already set up at many of our clients' locatons.)

Also, I used to spend almost every day out in my car from client to client, but now get to stay at my desk (comfortable chair, air conditioning, no New York drivers) and fix most of the issues I get calls with in no time. Remote fixing is definitely a wonderful thing! Good luck!

by obiringuy

I too use logmeIn rescue, and I have had the best possible experience with it. I love it, all my colleagues love it, and probably most importantly my customers love it. Being able to "reach into" their computer and fix the problem has saved so much time and energy when compared to trying to explain it over the phone to someone who is either A) distressed, B) computer illiterate, or C) both. I cannot speak highly enough of this program

by mel

I am glad to see you are impressed with LogMeIn Rescue. I have been researching diffrent products and found one that has really impressed me. It is called syberfix solutions.1. You can buy the product you dont have to pay license fees. 2. Connects very quickly. 3. Fast and very easy to use.4. Complete system that tracks and bills your customers 5. Helps you build your customer base. I have tried logMeIn Rescue, it is ok. I find the syberfix product has more to offer and much more stable. I will continue my search for the best product

by vanessaj

several different systems and LogMeIn is my fav, but I will have to look into syberfix, probably sometime next week. In the meantime, you said that it connects quickly, I assume you mean to the remote computer(s) rather than just you onto the 'net...did you check the encryption levels? That's one reason that I prefer LMI and one reason that it's takes a few seconds to connect. Does syberfix also allow rebooting while retaining a connection to remote computer? I cannot do without that. Users just don't get it in their head to do their MS updates when prompted.

I hope to find it as good or better, as you suggest, than LMIRescue. Always looking for bigger and better!! :)

by mel

When searching for the ultimate remote repair tool i have used these guidelines for basing my decission.
1. Ease of use
2. Connection speed to customer computer
3. Auto reeboot
4. Encryption levels
5. Overall stability
6. Diagnostic and repair tools

Syberfix has this and more. Have a look at the product, it is very reasonably priced

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