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Remote Control Appliance

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by pc21geek

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I am looking to get some information on remote control appliances. This appliance would allow web based remote control of client's computers. We operate a small business and price is a factor. I would be looking for 2 techs to be able to access this appliance and remote to client's computers across the internet. Any suggestions? We currently are using a VNC based support package and would like to make this as easy as possible for the client's. I know there is free software like teamviewer and others, but would like to explore the possibilities for an appliance solution.

Regards,

Kevin

4 replies

by jck

You want to use a piece of hardware to do this?

I'd just install a VNC package on them by default, lock them down where they couldn't remove/disable them, and let your admins have the ability from their own PCs or from a Server to remote into anyone's PC.

I know there are some free VNC packages out there. Just can't remember a name.

But, I wouldn't even invest in a piece of hardware to do that. Waste of space and money if you can do it with software, if you ask me.

by pc21geek

Yes we are looking for an appliance to support clients that are 100% remote. These clients are people who just need assistance at any time. They are not on my LAN. Mainly home users but some corporate users as well.

Any ideas?

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