remote controlling client desktops

You could try PC AnyWhere from Symantec or Mircosoft SMS has a remote control capability.

Norm

You must be running Windows 2000 Terminal Server which has RemoteDesktop Protocol (RDP), which gives you access to remote desktops. Otherwise it's third-party ware as mentioned in Answers 1 & 2.

Good Luck
0bytes

I do use VNC , its the best to my experience.

Thanks,
Kias

VNC is a good Choice, BUT. I use gotomypc.com because I can access my clients sites from ANYWHERE..
PC Anywhere has caused MANY issues for me with Win2k machines.

A. Windows 2000 introduces the Remote Installation Service which is a DHCP-based remote boot technology used to install an OS on a client’s local hard disk from a remote source (CD or Sysprep image on a server share). A network boot can be initiated by either the system BIOS, a specific function key, or by a special remote boot floppy provided for existing non manageable (ROM-less) client computers.

You must have a DNS, a DHCP and a directory services server on the network before installing. Also RIS does not currently support either the Distributed or Encrypted File Systems.

To install on a server perform the following:

Start the Add/Remove Programs control panel applet (Start - Settings - Control Panel - Add/Remove Programs)
Click the 'Add/Remove Windows Components' button on the left hand side of the dialog
Click Next to the Components Wizard dialog
Check the 'Remote Installation Services' option and click Next
You will need to insert the Server CD-ROM
Click Finish
Click Close to the main dialog
You will be asked to reboot the computer
Once the reboot has finished you need to complete the installation as follows:

Start the Add/Remove Programs control panel applet (Start - Settings - Control Panel - Add/Remove Programs)
Click the 'Add/Remove Windows Components' button on the left hand side of the dialog
Under 'Set up services' click Configure in the 'Configure Remote Installation Services' area (you can start the wizard directly by running RISETUP.EXE)
Click Next to the Welcome screen
You will be asked for a location of the RemoteInstall path, by default d:\remoteInstall. This drive must be NTFS and NOT the system or boot partition. Click Next
Enter the location of the Windows Professional files (a disk or network share), for example f:\i386. Click Next
Enter a folder name to store the installation (by default win2000.pro). Click Next