Networks

Ask something
Discussion Locked

Remote location issue

0 helpful
11 replies

by info-man-

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

We have a small node of our network that consists of 2 pcs in a remote office on a WAN. These pcs connect to the home office via 2 routers (one on each end) and a 256 DSL (in between). One gal runs fine all the time. The other gal, well, here lies the nightmare. Her computer experiences moments of pause. She can be typing along in Word or Notes and all of a sudden the words and letters stop appearing on the screen as she is typing. Then, a whole line will appear at once. We call it a hiccup. I am n need of some suggestions here. It only happens to her, and not the other gal. This is what I have tried. 3 new/different pc's (2 dells and 1 ibm), new switch on remote site, new cabling in the entire office, completely removing the gal without issues, Switching places between the pc that works well and the one that doesn't, keyboards, mice, monitors.
Both pcs have exactly the same software on them. Both have had software loaded from the same sources. Anyone have any experiencewith this? Please give me your best guesses.

Thanks in advance!!

11 replies

by ann777

Tell us how this user connects to your network. Are they both using DSL? Is her DSL/phone company local office in the same area as the other?

Essentially we tell our users to "Work Offline" and hit the send/recieve when they are ready to send/receive. There's just too many ISP's out there...

by ann777

If they are both on the same building and it's only one user at that location having this problem... what happened when you swapped machines? Did the problem follow the machine or the user? Are there hardware differences between the machines?Memory? MHz? Anything running in background on one and not the other (say a screen saver or anti-virus software, etc.)?

by ann777

If the hardware is essentially the same... then switch hdd's and see if the problem follows the drive or the user.

If everything follows the user... then you probably have something going on with the user profile. Which OS are you on the computers at the remote office?

by timwalsh

While I don't automatically disbelieve users, I do tend to take what they say with a grain of salt sometimes. Has the problem been recreated while a tech was physically present to watch what was going on?

Because you have already switched out computers, it isn't likely that the proble is hardware related. Since you switched locations of the PC, it probably isn't related to a specific LAN segment. Since the other employee isn't experiencing the same problem, it probably isn't related to the DSL connection. It sounds as if you have reloaded software several times, so it probably isn't software related.

If you are using roaming profiles, it could be profile related as the roaming profile has been replaced. If you aren't using roaming profiles, it probably isn't profile related, as her profile would be recreated everytime you reloaded software/switched computers.

That pretty much leaves the user account and user actions. You might try deleting her account and recreating it to see if that solves the problem. As an alternative, you could give her a new temporary "test" account, and see if the problems continue.

Have your tried having the "problem" employee log-on and use the known good computer to see if the problemsfollow her?

Sorry, but my gut instinct is that something she is doing (probably subconciously) is causing the problem.

Good luck.

by info-man-

These responses are for both of you.
They both use Win98 SE, IE 5.5 SP2, Lotus Notes 5.0.10 client, they both use exactly the same programs, which don't amount to more than about 10 including Office 2000, we do not use roaming profiles, when the gal without issues logs on to the trouble machine, she has problems with the machine too, seems to follow the machine and not the user,

Thanks in advance for your efforts.

by acattr

definately a machine issue. go to start, run, and type "msconfig". Remove EVERY item from startup. If it works fine, then start putting startup items back until the hiccups happen again. If you remove every startup item and it still hiccups, then you go some serious harware issues.

If you feel that the machine is possed, then switch your computer with that users computer.

by lmayeda

Can we assume that when the user w/o issues logs on to the problem PC, she is logging on as herself and not as the 'problem' user? I sometimes see slowdowns with users who have huge outlook mailboxes. Is free space or fragmentation a possible issue? If Word automatically saves a document and there is not enough space, it could 'pause'.

by info-man-

When the other gal logs on to the problem pc, she logs on as herself and has the same problems. We do not Outlook. The moment of pause occurs when she is typing in Word, or Notes, or anything. We do not use roaming profiles. The pc is new, and only has 2 GB of data on a 20 GB hard drive.

This discussion is closed to new replies.