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Scroll bar use freezing PC.

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4 replies

by mja

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Scenerio: Win98 on a Gateway PC. When my client uses her mouse over the scroll bar on the right side (IE 5.0 or any other program) the PC locks up and you have to restart (alt-cntrl-del) It does not happen when she uses the little arrows at the top and bottom of the scroll bar. I also notice that when the pc restarts it does not go through a scandisk as it should if it is not shutdown properly. Any suggestions? Help!!

Thanks!

4 replies

by maxwell edison

Greetings,

This could be caused by a video card/video driver problem. (Are you, by chance, dealing with a Matrox Millennium or a Matrox Mystique video adapter?)

Try replacing the existing video driver with one that you know is the most current. The Video adapter manufacturer's web page would be the best place to get one.

If you have a different video card laying around - one that you know works fine on another similar (identical) system - try changing the card as an experiment.

Goodluck,

Maxwell

by maxwell edison

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Another thought:

In addition to the previous answer, go to Control Panel - Display - Settings - Advanced Properties - Performance, and set the "Hardware Acceleration to "none".

And the reason I asked about the video manufacturer is because: Microsoft does not support downloading and installing updated video drivers and BIOS files from the Matrox Web site.

I guess they're not impressed with them.

Even if you have a brand different than those, try these solutions.

Maxwell

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