Software Installation Checklist download question

https://www.techrepublic.com.com/5138-1035-729178.html

When it comes to processing end user requests for the purchase and installation of software, every help desk should have a clearly defined procedure. One way to establish such procedures is through the use of a form, which can be in the traditional paper form or available online via an intranet. The software installation checklist included in this download can be customized to fit the needs of your organization.

How formalized is your organization's process for purchasing and installing new software? Do you have a form like the one in this download? [b]Is this download missing anything?[/b]