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Spoolsv.exe - Application error

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Three times a week, I receive the following error. This error kills all printing on our file and print server, as well as locking up terminal services.

Application popup: Spoolsv.exe - Application Error: The instruction at "0x77fcc2c0" reverenced memory at "0x00000000". The memory could not be written.

Click OK to terminate the program.

Clicking OK and reinitializing the spool service restores everything to normal. I need to know what this is so that I can fix it. I checked with HP (our hardware provider). They say that it is software related, specifically OS related. I have also checked various knowledge bases, including Microsoft to no avail.

Someone HELP!!!

11 replies

by lmayeda

I was getting a similar problem at one of my sites. The event viewer on the print server was getting full every other day. As soon as I would empty the event viewer ... printing would resume. I then changed the setup of the event viewer such that it would overwrite messages after x days. I haven't heard from those users in a week so I'm assuming that resolved their problem. Hope your fix is as easy.

by curlergirl

I don't have any specific info on that particular error message, but antivirus software is famous for causing spooler errors. If you have antivirus software on this server that is automatically scanning files as they are read/written, then you need to be sure to exclude the %systemroot%\system32\spool folder from real-time scanning.

Hope this helps!

by samthedon

What OS r u using.these errors normally occur on Win 2k prof.enviornment.if the server is NT,try the following.
1)if possible try to repair OS.
2)don't keep the spoolsv.exe service as auto,but keep that as manual.
3)Check for any virus activity at the server.

spoolsv.exe is corrupted,repair the file from any good OS cd.Replace the file if possible.

by sreenik

your print server may be going stand by after x minutes. Check your power saving features in your print server. Cancel the standby settings.

by sauravrohilla

Disable all the third party services, and extension from the shell, use MSCONFIG and ShellExView.
Clean the print hive for all the third party print monitors and print processors.
Update Shell32.dll with the newer version.
Use filemon and regmon for know the root cause.

by fazzycool

This issue is complete related to Printer driver corruption .

Uninstall the printer driver from registry .

And add the printer with update printer driver sure that it will resolve the issue ...

Mail if you need the instruction of removing the printer drivers from reg ....

Fazil ...

System Engineer.
TATA

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