Stop error in xp when removing usb dev.

Are you stopping the service first?

Any USB device that Windows classifies as a drive / storage device MUST have the service stopped prior to disconnecting the device.

With any USB storage device connected, there should be an icon with an arrow on top in the system tray.
Right click on the icon and choose "Safely Remove Hardware"
Click on the device and click Stop.
Select the specific device and click on Okay.

If you don't stop the service, Windows may be in the midst of a read, write, or just looking at the device when you remove it.

The reason you don't have the problem with your PALM or scanner is that Windows is not looking at them in the same way it looks at a drive.

Remember, Windows regularly checks ALL connected drives for any variety of reasons.
Unplugging a USB storage device is nearly equivalent to unplugging a hard drive.

Chas

I have always removed my usb devices using the stop device in tray.
thanks

Well as Chas has said it should be something to do with stopping the service but as you say you are already doing that what version of XP do you have and how long ago was the last patch applied?

This is not a problem that I've run across myself but it is obviously causing a Fatal error to occur which causes the system to shut down. The only thing that I can think of is that if there where some currently used programs on the Zip Drive or HDD that would be perfectly acceptable but the camera shouldn't have any effect unless it is something to do with the software that captures the storage card in the camera and makes it a critical system device.

All I can think of is that while you are shutting down the USB Service it isn't actually really stopping the service and causing this problem.

If you would like to add a comment about the Version of Windows XP you have and when it was last patched we might be able to help you out.

Col

Okay, 2 more things:

First, please add a comment with a list of what programs are running.
Perhaps an application is looking at the devices and not releasing them when you stop the service.

Second, it would not hurt to install and run both AdAware and Spybot Search and Destroy.

This problem would not be the strangest thing a piece of spy-ware has done.

Chas

The operating system is win xp sr-2 I always update all patches spyware I have spybot aluras spy eliminator running McAfee virus and firewall running on a dsl router. System is Dell gx280 less than 4 mos old I have contacted Dell we have tried everything except to start replacing hardware. They said possible a motherboard. I have uninstalled the camera software contacted HP about the problem went to Microsoft checked for the stop errors nothing matches when removing usb. Support site says it is either Hardware, Software or device driver (No kiddin) I know that much.

Hardware, software, or device driver, huh? Really narrows down the possibilities.

I think Chas is on the right track. Since XP will recognize most USB devices in safe mode, see what happens when you install and remove USB thumb drive and external hard drive in safe mode.

If it's a Windows intrinsic driver or hardware glitch at fault, problem will still occur. If it doesn't then a manufacturer's driver or an application is causing problems.

Dalton

I saw this same problem with an HP digital camera at an associate's home.

Whenever the user unplugged their camera from the PC after the PC recognized it, it would error out.
No other USB devices had this issue, and so I troubleshot it to the camera, which had been setup to act as a hard drive when connected to a PC. I reconfigured the camera to act as only a camera and it seems to be fine now when.

We had a similar problem. Every time we plugged in a USB pen drive our systems would reboot. We found the problem to be with the Symantec Ghost client on our images. Symantec confirmed this and has a replacement ghmon.sys driver that has resolved our problem.
Hope this helps.

OK when you removed the Divers for the Camera did the problem stop when you plugged the Camera in and removed it?

Open My Computer Left Click on Tools and then Folder Options and then View and then click on show Hidden Files Folders then click on Apply then OK. Then open C Drive then Documents & Settings, Rob, then Local Settings then Temp and then left click on edit then select all and delete these items from the Temp folder.

Anything that is being used will not be possible to delete but delete everything else and then try again and see if it works. It is possible that some left over file is capturing the USB ports and causing the problem.

Col

Since problem occurs in safe mode also, problem is likely a Windows issue and a re-install will probably be required to fix problem.

I would first try a repair install using instructions in link below. If that does not work you will either have to live with it or do a clean re-install of XP.

http://www.michaelstevenstech.com/XPrepairinstall.htm

Dalton

It may be worth uninstalling Norton Antivirus and trying the USB device. The way I discovered our issue was related to Symanted is by searching many message boards. Several indicated that Norton Antivirus was a contributor to the problem. It was later that I made the connection between Norton Antivirus ans Symantec Ghost. The file is a patch for the Ghost client only.
I would disconnect from the internet and uninstall Norton (Symantec) antivirus and give it a try. If it doesn't help just reinstall it if you use it.
Good Luck

what about trying a powered usb hub?

is the problem faithfully reproducable simply by removing the usb drive device. what i am getting at is:
if you write to a file on a usb drive and do not save/close the file and disconnect the the usb drive there are known problems...could that be part of what is happening?
depending on the brand of camera i might start there with web searching on this one...

Getting another HDD and doing a Restore sounds like the best idea as you get to keep your setup and at the same time having a clean install to play with I might even go as far as cloning the new HDD just so that you can recover faster if something goes wrong as it will save you quite a lot of time.

Sounds to me though as if it is something to do with the Camera not wanting to play nice with the USB drivers that it installs this is something quite common with HP products and I'm not sure that you'll get a satisfactory outcome with the Camera. It might require a lot of messing around and a few reloads to get right if at all possible.

Best of luck.

Col

Remember that just because you have uninstalled a program and drivers doesn't mean that all of that program is now gone from your system. There are numerous Hooks left in Windows that will remain because of several different reasons all of which involve disabling Windows on the next restart.

I think you'll have to go with a clean install of Windows and only install the bare minimum and then install the HP Camera and see what happens. If it works you can then start loading programs and after each program is loaded retry connecting the camera and see what happens. I think you'll find that you have a software conflict that is in there and it is going to be one of those that is hard to trace down.

Col

I had exactly the same problem and yesterday I uninstalled Aluria SpyEliminator(because it was causing other error messages) and the USB problem seems to have gone.
I had also tried many things including new harddrive but it seems to be the Alurias software. It also caused other issues when I first installed it on an older system.

I also have Sym Ghost installed so I will probably remove that just to be sure. I think Ghost also has a Service running - try disabling that as well. But I am very positive now that SpyEliminator causes the USB problem.
Please let me know if this works.

PeterH

Hello,

I read through all the things tried and did not see anything about checking to see if there is updated BIOS software. Just a suggestion.

Kurt ...

I am having the same problem with a Dell GX280 with Windows 2000 sp4.. Memorex usb drive; when removed [regardless if stop the service] causes the machine to reboot.. BUT the dell usb drive I have works fine [either way as well]. First, I am going to try to find a driver for the Memorex drive..

I know this is an old Q, but I see there has been some recent traffic on it.

The stop code is 0x0000000A, which is "IRQL_NOT_LESS_OR_EQUAL".

Quick KB search brings:
"How to debug a system after you receive Stop Error IRQL_NOT_LESS_OR_EQUAL (0xA)" - http://support.microsoft.com/kb/818501 and "Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL" - http://msdn.microsoft.com/library/default.asp?url=/library/en-us/DevTest_g/hh/DevTest_g/t04_bugs_00_92ed1f1a-43b9-453a-af0c-06260d719a7d.xml.asp.

In the case above, the instruction at 0x8053196A tried to READ address 0x00000188 while at IRQL 255. The module with code at 0x8053196A, if a non-MS driver / module is _likely_ the culprit. A BSOD dump would likely have this information.