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symantec endpoint protection manager 11 mr4 errorcode 0x10010000

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5 replies

by ooombaz

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Hi all
I am using symantec endpoint protection manager 11 mr4

today i found that error on the live update status when it was trying to update on the Scheduled update time
***********************************************
8- C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexD.html (The system cannot find the file specified)

7- Unexpected server error. ErrorCode: 0x10010000

6- C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexD.html (The system cannot find the file specified)

5- Unexpected server error. ErrorCode: 0x10010000

4- Database maintenance finished successfully.

3- No EICAR virus found events got swept.

2- Number of virus definition records swept: 3

1- Number of scan events swept: 1
***********************************************

***but it updated when i manually update from the console***

please if any one know about this error solution reply

thank you all

5 replies

by bfilmfan

Looks like it couldn't find the file:

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexD.html (The system cannot find the file specified)

I'd check the Symantec Knowledgebase at http://www.symantec.com/support/index.jsp to see if there is a known resolution.

by ooombaz

the recommanded size for c: volume is 8 GB Free
But my Current Free Size is 1.59 GB

Do you Think this is the Cause ?!!!

by ooombaz

it was the Update catalog

it just needed some cleanup as follows

Go to CMD
From The Directory
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

type this command

lucatalog -cleanup
then
lucatalog -update

hope it helps any one with my problem

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