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system pw change changes outlook 2003 pw

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by malexand 1 view

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Hi,

We got some new systems with XP pro, and Office 2003 pro (volume license not installed by seller) we are running a netware network with hooks to our NT domain for user accounts.

When users of the new PCs are prompted to change their password, Outlook 2003 no longer knows their e-mail password (pop3 e-mail account).

I suspect there is some setting that is changing the outlook password when the system password changes. I have not been able to find anything in the MS KBs or get any answer from their newsgroup. I hope that someone here can help. Our users don't remember their e-mail passwords, so they call us saying their e-mail doesn't work and we must create a new e-mail password for them.

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by malexand

How can netware change the remembered password in outlook? It isn't the system password changing that is the problem it is the remembered outlook e-mail password that is a problem. The e-mail password on the system is not being changed, outlook is just forgetting what it was.

This has never been a problem with any prior versions of outlook, even when using XP pro as OS. Our e-mail passwords have never been synched to a system password.

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