Tech Help via e-mail

Does TechRepublic offer a service (for a fee) that will answer tech questions via e-mail on a personal basis … without going through a forum? If I, for instance had a software question I needed assistance with before my work day ended, is there a service that could help me solve my question via e-mail?
The “Newbies Club” had a ‘Clinic’ with response time of four hours or less, however, seems they’ve run out of ‘techs.’ Do you guys offer anything like their ‘Clinic?’

Thanks …