Tech Perspective: Root-cause analysis

automated network RCA......
how much bandwidth / network traffic it requires deal to automatic discovery? or should it have an external dedicated link? is this feasible?
i m a network newbie

The issue is not if RCA is a better approach to system failure diagnosis, but, how deep the analysis can at the current time go? We are all caught in the vice of finding the diamonds among all the ore when looking to technicians that can make a determination regarding who, what, when, where and how a failure occurred. RCA is still a Decision Support System (DSS) that will allow a tech to more quickly determine what went wrong and fix it right the FIRST TIME. It will free the tech and system administrator up to as we say do more with less using that most precious resource "TIME". Since time = money it will allow a faster ROI and will impact the bottom line. Regarding the issue of depth RCA's will develop in to more sophisticated packages astime goes on, but, it will still in all likelyhood be the tech and administrator that will make the final call. In the future other systems (i.e. A.I.) may/will be developed that can reroute links and by-pass failed components to limit system downtime automaticly or limit the impact to the fewest number of system users. This is where the real value added features will be.

This seems like a waste of money. RCA can be performed by any good Network Analyst/Administrator with basic troubleshooting skills and knowledge of the network.

PWC's eCRM Solution Set already has integrated realtime monitoring agents on all hardware (includes network), software, users, usage patterns and security. It incorporates a single, policy driven monitor and agents are now being developed to monitorand manage the business process layer. These agents also provide automatic software deployment, change and version control, security management and reside upon a central Active Metadata Management Control Center.

>Do you prefer an event management system or an RCA system?

RCA can be "performed" with an event management system. Only need a network manager with skills.

>What kind of system does your organization currently use, and what has been your experience with it?

HP OpenView ITO "automatically" correlates multiple events with the network topology

(?It?s OV ITO considered a RCA Tools?)

> If you don't currently use an RCA system, would you consider it?

>What types of organizations do you think are best suited for an RCA system?
RCA system it?s a ideal solution in multi-source event generation (networks events, BMC patrol?s events, ARS Remedy?s events, etc).
You can correlates multiple-source events in only one console.

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