tech support blooper

This is what happened to me while talking to a support rep with Dell today. It shows how tech savvy the support reps are anymore.

First, the support rep asked me for my e-mail address. I proceed to give her my e-mail address, and she asks, “Is that all lower case?” It was all I could do to keep from laughing at her.

I had little faith in her computer abilities far before we even started trying to figure out the computer problem.