The trouble with IVR...

If I waste another ten minutes of my life on some call center's IVR system... It's no wonder people hate these things so much!

Tips:

1) If your system doesn't understand what I'm saying first time around, it won't understand the second. or the third.

2) I shouldn't have to listen to twenty menu options. I just want to pay my phone bill.

3) If the wait time is hugely long for an agent, tell me!

I could go on... All the money goes into agent training and then the automated system is always terrible...